The Users’ Committee
Section 209 of the Act respecting health and social services requires every institution to establish a committee of users of its services. This obligation applies to all institutions including private institutions under contract such as ours.
The mandate of the Users’ Committee (UC):
The mandate of the UC consists of the following:
- To inform the users who are residents of their rights and their obligations.
- To promote the improvement of the quality of life conditions of the users and to evaluate their level of satisfaction for the services received from the establishment.
- To defend the collective rights and interests of the users or, at the request of one of the users, their rights and their interests as a user of the establishment or any competent authority.
- To accompany and assist, upon request, a user in any action he/she is undertaking, including when he/she wishes to file a complaint.
The functions of the UC:
The UC is the guardian of the users’ rights, and for this reason, this committee must:
- Ensure that the users are treated in a way that respects their dignity and acknowledges their rights.
- Be the spokesperson of the users with the concerned authorities of the establishment.
- Pay special attention to the most vulnerable users’ groups.
- Promote the improvement of the life conditions of the people who are residents.
To contact the Users’ Committee you may:
- Leave your comments in the Suggestion Box at the Cedars Home
- Send a written letter by mail to: The Users’ Committee of the Cedars Home, 1275 Boul. de la Côte Vertu, Suite 200, Saint-Laurent, Québec, H4L 4V2
- Write an email to : lescedrescomitedesusagers@outlook.com
- Call us : 1-800-928-8189