The Rights of Users

The Rights of Users

  • The right to information
  • The right to services
  • The right to choose a professional or an establishment
  • The right to receive the care required by one’s condition
  • The right to consent to or to refuse care
  • The right to participate in decision-making
  • The right to be accompanied, assisted and represented
  • The right to accommodation
  • The right to receive services in English
  • The right of access to his user file
  • The right to confidentiality of one’s user file
  • The right to lodge a complaint
English